Breeze Thru Car Wash Makes a Seamless Switch

Overview

For Breeze Thru Car Wash, keeping operations running smoothly across 16 busy locations is no small task. Their camera systems are at the heart of it all—essential for handling damage claims, monitoring wash quality, and ensuring top-tier customer service at pay stations.

But as their business grew, their previous camera solution couldn’t keep up, creating frustration and operational risk. Breeze Thru needed a system that was reliable, fast, and built for the unique demands of a high-volume car wash.

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The Challenge

Breeze Thru’s old system was causing multiple pain points that impacted both customer experience and revenue:

• Frequent Camera Outages: Cameras often went offline, leaving gaps in footage and making it impossible to resolve critical damage claims.
• Severe Buffering Issues: Live monitoring lagged with constant buffering, delaying action when immediate responses were needed.
• Operational Blind Spots: High latency and poor video performance meant staff couldn’t keep up with the fast-paced environment of a busy wash tunnel.
• Slow Support Response: Technical issues took days to resolve, leaving locations vulnerable and operations disrupted.

These challenges left Breeze Thru without the visibility and responsiveness they needed to confidently serve customers and protect their business.

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The Solution

Breeze Thru turned to LiveReach AI, finding a seamless, plug-and-play solution that solved their problems without requiring a complete overhaul of their existing camera infrastructure.

What Made the Difference:

• Low-Latency Streaming: LiveReach AI delivers near real-time video, eliminating the lag and buffering issues of their old system.
• Rapid, Hassle-Free Transition: LiveReach’s team upgraded 16 locations in just 10 days, integrating with existing cameras and upgrading inspection stations to 4K resolution along the way.
• Advanced Case Management: Operators can now easily track pre- and post-wash vehicle condition with 4K video support, integrated forms, and simple sharing tools—streamlining the entire damage claim process.

“Seamless switch from old platform. Ease of use and ease of adoption for my team of nearly 200 employees. Picture resolution is paramount for thorough inspections of vehicles pre and post wash.”
– Kenneth H., Maintenance Director, Breeze Thru Car Wash

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The Impact

The switch to LiveReach AI produced immediate, measurable results:

• Clear, Real-Time Visibility: Near-instant footage transformed daily operations, giving staff full visibility without delay.
• Streamlined Damage Claim Management: High-resolution video and organized case management tools reduced claim resolution times.
• Responsive, Personalized Support: LiveReach AI’s fast support team ensured issues were resolved in hours—not days.

With LiveReach AI, Breeze Thru now has a future-ready platform that scales with their business and delivers a better experience for both customers and employees.

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Looking Ahead: AI-Powered Innovation

LiveReach AI isn’t just solving today’s problems—it’s building tools for the future.

The next generation of AI agents will proactively assist operators by:

• Detecting potential vehicle damage before it happens.
• Automating parts of the claim resolution process.
• Identifying and preventing equipment malfunctions before they disrupt service.

By collaborating closely with Breeze Thru, LiveReach AI continues to innovate and set a new industry standard—helping car wash operators stay ahead of challenges while delivering unmatched service and efficiency.

The Result

By making the switch to LiveReach AI, Breeze Thru Car Wash achieved:

• Seamless transition across 16 locations in just 10 days
• Immediate improvements to video quality and live monitoring
• Faster, more transparent damage claim resolution
• Future-ready capabilities with AI-driven innovations

LiveReach AI has become a trusted partner, empowering Breeze Thru to protect revenue, improve operations, and deliver a superior customer experience—all while staying ahead of the curve.