Overview

As one of the most recognized non-profits in the world, The Salvation Army offers immediate relief and long-term support to communities in need.

For an organization of this scale, safety and security are mission-critical. Ensuring that every location is protected—not just for staff and volunteers, but for the countless individuals they serve—is essential to fulfilling their mission.

But with rapid growth and a large network of facilities, The Salvation Army faced increasing challenges managing their security operations effectively.

The Challenge: Battling Inefficiency Across Locations

Managing security across thousands of centers was a time-consuming and inefficient process.

Their legacy analog system created several major issues:

• Manual, time-intensive reviews: Hours of surveillance footage had to be reviewed frame by frame, making it difficult to catch critical incidents in time.
• Delayed incident sharing: Getting archived footage or live feeds to local authorities and insurance companies took days, slowing down investigations and responses.
• Collaboration difficulties: Without a central platform, communication between teams and locations was disjointed.
• Scaling limitations: As new centers opened, adding cameras or unifying systems became disruptive and resource-heavy.

The Salvation Army needed a modern, cloud-based solution that was affordable, easy to use, and capable of scaling as the organization grew.

The Solution: LiveReach AI

After evaluating options, The Salvation Army selected LiveReach AI as their trusted security platform. The system delivered advanced features, intuitive design, and the scalability needed to protect their expanding network.

“Overall, the LiveReach AI security camera system has been a game-changer for The Salvation Army. The system's advanced features, including ultra-high definition cameras, motion detection, and remote access capabilities, have significantly improved the organization's security efforts. The Salvation Army can rest assured that their facilities are being monitored by a reliable and effective security system, thanks to LiveReach AI.”
– Derek Anderson, Director of Operations, The Salvation Army

Key Features Driving Impact

1. Efficient Video Searching

LiveReach AI eliminates the frustration of manual video reviews with AI-powered search tools, including:

• Person Search – Locate individuals by filtering for clothing colors and attributes.
• Motion Search – Pinpoint exact moments when motion occurred in any camera feed.
• Analytical Search – Scrub through hours of footage in seconds.

With the old system, finding footage could take days. With LiveReach AI, that process is reduced to minutes, helping teams respond to incidents faster than ever.

2. Streamlined Storage & Sharing

The Case Management feature acts like a built-in Dropbox for security footage.
Teams can:

• Store video clips, screenshots, and annotations directly in the cloud.
• Pinpoint and highlight specific incidents with time-stamped notes.
• Share footage instantly with internal teams, law enforcement, or insurance providers.

Whether resolving a slip-and-fall claim or investigating shoplifting, The Salvation Army can now share critical video evidence in seconds, improving response times and outcomes.

3. Effortless Scalability

Legacy systems weren’t built to scale—but LiveReach AI was.
Now, The Salvation Army can:

• Add hundreds of users to the platform in minutes.
• Unify multiple locations under one dashboard, streamlining management.
• Quickly expand as new centers open.

In one deployment, LiveReach AI installed 150+ cameras across six locations, all accessible through a single, secure login—delivering total visibility without added complexity.

The Results

By upgrading to LiveReach AI, The Salvation Army has achieved:

• Faster, smarter incident response through AI-powered search.
• Seamless collaboration with internal teams and external stakeholders.
• Centralized visibility across locations for better decision-making.
• Future-ready scalability to support ongoing growth.

LiveReach AI has become more than a security tool—it’s a mission-critical platform that helps The Salvation Army protect their facilities, staff, and the communities they serve.

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